Privacy Policy
Effective January 1, 2026
Elite Redwood City Concrete, concreteredwoodcity.com, office@concreteredwoodcity.com
Who we are and what this policy covers
Elite Redwood City Concrete is a concrete contractor based in Redwood City, CA. This policy explains what information we collect when you visit our website, call us or send us a request, how we use it, how long we keep it and what you can ask us to do with it.
It covers this website and the contact we have with you about a quote or a job. You can read more about our crew and how we work on our About page.
Information you give us
When you fill out our quote request form, call us or email us, you may give us:
Your name, phone number and email address.
The address of the property where the work would happen.
Details about the job, such as whether it's a driveway, patio or slab, and any photos you choose to send.
We only ask for what we need to reply to you and give you a quote. You don't have to share anything you're not comfortable with, but we may not be able to quote a job without an address or a way to reach you.
Information collected automatically
Like most websites, ours collects some basic information when you visit, through analytics tools and cookies. Cookies are small files your browser saves so a site can remember things between visits.
This information can include your IP address, browser and device type, the pages you look at, how long you stay and the site that sent you to us. We use it to see which pages are useful and to keep the site working properly, not to identify you personally.
You can block or delete cookies in your browser settings. The site will still work, though some features may not behave the same way.
How we use your information
We use what you share to answer your questions, come out and look at the job, prepare your quote, schedule the work and follow up once it's done. We may also use it to keep records we need for billing, warranty questions and the law.
We don't sell your personal information, and we don't rent it or trade it to anyone for marketing.
We share information only with companies that help us run the business, such as the service that hosts our contact form and our analytics provider, and only so they can do that work for us. We'll also share it if the law requires us to, or if we need to protect our rights or someone's safety.
How long we keep it
We keep your information as long as we need it to quote and complete your job and to keep the business and tax records we're required to keep. If you ask for a quote and we never do the work, we keep your request only as long as it's useful for following up.
When we no longer need it, we delete it or remove anything that identifies you. Analytics data is kept in summary form and isn't tied to your name.
Your choices and rights
You can ask us to tell you what personal information we hold about you, to correct it if it's wrong or to delete it. You can also ask us to stop contacting you at any time.
If you live in California, state privacy law may give you additional rights over your personal information. We'll handle any request you make in line with the law that applies to you, and we won't treat you differently or charge you more for making one.
We may need to confirm who you are before we act on a request, so we don't hand your information to the wrong person. Some records we may have to keep for legal or tax reasons, and if so we'll tell you.
How we protect your information
We take reasonable steps to keep your information safe, and we limit who on our team can see it to the people who need it for your job. No website or system is completely secure, so we can't promise that information sent over the internet will never be exposed.
Children's privacy
Our website is meant for homeowners and property owners, not children. We don't knowingly collect personal information from anyone under 13, and if we learn we have, we'll delete it.
Changes to this policy
We may update this policy when our website or the way we work changes. When we do, we'll post the new version on this page, and the changes take effect once they're posted.
How to raise a privacy question or concern
If you have a question about your information, want to make a request or think we've handled something the wrong way, call us at (650) 587-4028 or send us a message through our contact page.
Tell us what you'd like us to do, and we'll look into it and get back to you. We'll do our best to sort it out directly with you.