Terms and Conditions
Effective January 1, 2026
Elite Redwood City Concrete, concreteredwoodcity.com, office@concreteredwoodcity.com
Agreeing to these terms
These terms apply when you use the Elite Redwood City Concrete website, starting from our home page, and when you ask us for a quote or hire us for work. By using the site or booking a job with us, you agree to them.
If you have a signed estimate or written agreement with us for a specific job, that document controls wherever it says something different from this page. If you don't agree with these terms, please don't use the site or book work through it.
The work we do
Elite Redwood City Concrete is a concrete contractor in Redwood City, CA. We pour and repair driveways, patios, walkways, steps, garage floors, foundations, retaining walls and other concrete work in Redwood City and the cities around it. You can read more about our crew and how we work on our About page.
The service descriptions on this site explain our usual approach. They aren't a promise that every method or finish fits every property, because the ground, the drainage and the condition of the old slab decide what your job actually needs.
Estimates and pricing
We give free quotes on site, and asking for one doesn't obligate you to hire us. Your quote is based on what we can see and measure on the visit, including the size of the area, how much old concrete comes out, the condition of the ground under it and the finish you choose.
Some conditions only show up once the old slab is broken out or the dirt is dug, such as soft soil, buried debris, old footings or roots. If we find something that changes the work or the price, we stop, explain it to you and get your approval in writing before we go ahead.
Nothing on this website is a price offer. Your price is the one in your written estimate, for the work it describes, for as long as the estimate says it's good.
Scheduling, weather and cancellation
We set your start and pour dates with you, and we'll do our best to keep them. Concrete doesn't forgive bad weather, so we may move a pour for rain, heat or other conditions that would weaken the slab, and we'll tell you as soon as we know.
After the pour, new concrete needs time to cure, which is the wait while it hardens to full strength. We'll tell you when it's safe to walk and drive on, and you agree to keep people, pets and vehicles off it until then, because early use can damage the surface.
If you need to cancel or reschedule, contact us as early as you can. If you cancel after we've ordered materials or set aside crew time for your job, you may owe for costs we can't get back, as your written agreement explains. Any cancellation rights you have under California law still apply.
Payment
Your written estimate or agreement sets out how much is due and when. Payment is due on those terms.
If a payment is late, we may pause the work until the account is brought current. You're responsible for reasonable costs of collecting an unpaid balance, to the extent California law allows.
What we need from you
You agree to give our crew safe access to the work area, to tell us about anything buried that we should know about, such as sprinkler lines, drains or private utility lines, and to let us know where your property lines are.
If your job needs a permit, HOA approval or a neighbor's consent, your written agreement says who arranges it. Work that depends on an approval won't start until that approval is in place.
Warranties and what concrete does on its own
Our work is backed by our satisfaction guarantee, and any written warranty for your job is the one stated in your agreement. Beyond that, and to the extent the law allows, we don't make other warranties, express or implied.
Concrete shrinks as it cures, and small hairline cracks are normal. We cut control joints, which are grooves that give the slab a planned place to crack, so cracks are far more likely to follow them. Hairline cracks, slight color differences between pours and minor surface variation aren't defects.
No warranty covers damage from things outside our control, such as ground movement, tree roots, standing water from drainage we didn't build, vehicles heavier than the slab was designed for, harsh chemicals or use before the concrete has cured.
Limits on our liability
To the extent the law allows, Elite Redwood City Concrete isn't liable for indirect, incidental or consequential losses, such as lost use of your property or lost income, connected with our work or this website.
To the extent the law allows, our total liability for any claim about a job is limited to the amount you paid us for that job. Nothing here limits liability that California law doesn't allow us to limit.
Using this website
The information on this site is general and meant to help you understand concrete work. It isn't engineering advice for your property, and your job is decided on site and in your written agreement.
The text, photos and design on this site belong to Elite Redwood City Concrete. You may view and share pages for personal use, but please don't copy them for commercial use without our permission.
Settling a disagreement
If you're unhappy with any part of our work, call us first. Most problems get solved by walking the job together, and we'd rather fix something than argue about it.
If we can't settle it that way, we both agree to try mediation in good faith before going to court. Any lawsuit that follows will be filed in the state courts serving San Mateo County, California, unless the law requires otherwise.
Governing law
These terms, and any work we do for you, are governed by the laws of the State of California.
Changes to these terms
We may update this page from time to time, and the version posted here is the one in effect. Changes don't affect a job already covered by a signed written agreement unless we both agree in writing.
Questions about these terms
If you have a question about these terms, or you're looking for a concrete contractor in Redwood City, CA and want to talk through a job, call us at (650) 587-4028 or use our contact page. We're available Monday through Friday from 7 AM to 11 PM and Saturday and Sunday from 6 AM to 10 PM, and we reply within 1 business day.